Privacy policy

Privacy Policy

This Privacy Policy describes how xasadi.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Information

After reviewing this policy, if you have additional questions, need more information about our privacy practices, or would like to make a complaint, please contact us via email at support@xasadi.com or by mail at the following address:

Xasadi
2300 George Dieter Drive
El Paso, TX 79936
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any identifiable information as "Personal Information."

Device Information
  • Purpose: To load the Site accurately for you, and to perform analytics on Site usage to optimize our services.
  • Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor Shopify and other vendors as necessary.
  • Personal Information: Includes version of web browser, IP address, time zone, cookie information, browsing activity, and interactions with the Site.
Order Information
  • Purpose: To fulfill orders, process payment, arrange for shipping, and communicate order updates or advertisements, where applicable.
  • Source: Collected directly from you.
  • Disclosure: Shared with Shopify and other vendors involved in payment gateways and shipping.
  • Personal Information: Includes name, billing/shipping addresses, payment information (e.g., credit card numbers), email, and phone number.
Customer Support Information
  • Purpose: To provide customer support and resolve issues.
  • Source: Collected directly from you.
  • Disclosure: Shared with relevant customer service partners.
  • Personal Information: May include any details you provide during customer interactions.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services, as follows:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • Compliance with Laws: We may share your information to comply with applicable laws and regulations, respond to subpoenas or legal requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications we believe may interest you. For example:

  • We use Google Analytics to understand how our customers interact with the Site. You can learn more about how Google uses your data here, and opt out here.
  • We may share data with advertising partners for targeted ads. You can opt out of targeted advertising via:

You can also opt out of some advertising practices by visiting the Digital Advertising Alliance’s opt-out portal: optout.aboutads.info.

Using Personal Information

We use your Personal Information to:

  • Offer products for sale
  • Process payments
  • Manage shipping and fulfillment
  • Keep you updated on new products, services, and offers

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, or until you request erasure.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making. We use limited automated decision-making, like fraud prevention, that does not significantly affect you.

Selling Personal Information

As defined by the California Consumer Privacy Act (CCPA), we may sell Personal Information, such as browsing and purchase information. To opt out of the sale of your information, please contact us.

Your Rights (CCPA)

If you are a resident of California, you have the right to:

  • Access the Personal Information we hold about you
  • Correct or update your Personal Information
  • Request erasure of your Personal Information

To exercise these rights, please contact us via email or mail (see contact details above).

Cookies

We use cookies to optimize your experience on our Site. Cookies are small files stored on your device that help us remember your preferences and track usage. For more information on cookies and how to manage them, visit All About Cookies.

To opt out of certain cookies or data collection practices, you can manage settings in your browser.

Do Not Track

We do not alter our data collection and usage practices when we detect "Do Not Track" signals from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Complaints

If you're dissatisfied with our response to your complaint, you may contact your local data protection authority. For more details, visit the ICO website.

Text Marketing Terms and Conditions

By subscribing to our SMS marketing, you consent to receiving text notifications related to your orders, including abandoned cart reminders and marketing offers. You can unsubscribe at any time.

Last updated: February 1st, 2025